Outsourced IT Support and IT Consulting in Kansas City
Your IT department without the payroll: a Kansas City help desk answered in 13 seconds on average, engineers who come on site, and a vCIO who plans your technology budget. Call (913) 428-4200 or schedule a consultation.
- A full IT team for less than the cost of one hire, at a predictable monthly price.
- Strategic IT consulting from a named vCIO, delivered by the same team that supports your users.
- A local team in Overland Park that answers the phone.
Here's a quick overview
What our outsourced IT support in Kansas City includes
Call, email or chat and reach a NetStandard engineer in Overland Park, not a ticket queue. Phones are answered in 13 seconds on average and 94% of calls are answered live.
When a problem cannot be fixed remotely, an engineer drives to your office in Kansas City, Overland Park, Olathe, Lenexa, Leawood, Shawnee, Lee's Summit or Independence.
Servers, workstations, network and Microsoft 365 are monitored 24/7 and patched on a schedule, so most problems are fixed before your staff notice. On one recent day our team caught 24 issues before a client did.
A named virtual CIO who maintains your technology roadmap, plans your IT budget, reviews risk and compliance, and meets with you on a schedule, so decisions are made before they become emergencies.
Endpoint protection, email and phishing defense, multi-factor authentication and security awareness training are part of the service, not an add-on. See our Kansas City cybersecurity services.
Licensing, migrations, security configuration and day-to-day administration of Microsoft 365 and Azure, plus Google Workspace where your business runs on it.
Tested, verified backups and a recovery plan you have seen work, so an outage or ransomware event is an inconvenience instead of a crisis.
- We're Here To Set The Record Straight...
One IT person cannot cover a whole business
A single in-house IT hire takes vacations, gets sick, and cannot be an expert in networking, security, cloud and strategy at the same time. Outsourced IT support gives a Kansas City business a whole team for less than one salary, with coverage that does not stop when someone is out. Already have internal IT? Our co-managed IT model adds the team around them instead of replacing them.
- CHOOSING NetStandard
Why Kansas City businesses choose NetStandard for outsourced IT
We are headquartered in Overland Park and have supported Kansas City area businesses since 1996. When you call, a person answers: 13 seconds on average, with 94% of calls answered live and a 9.8-minute average first response on emailed tickets. Our clients rate the service 98.6% satisfied, and our Google rating is 5.0 across 30+ reviews. Our Kansas City IT support and managed IT services are delivered by the same local team.
IT consulting that connects strategy to support
Most IT consulting ends with a report. Ours is delivered by the engineers who answer your help desk, so the roadmap your vCIO builds is the one that gets executed: budgets, hardware lifecycles, cloud moves, compliance requirements and cyber insurance questionnaires, handled end to end. For mid-sized Kansas City companies with an IT manager, we work as an extension of that team, not a replacement for it.
- testimonials
See What NetStandard Clients are Saying
Chief Financial Officer, L.G. Barcus & Sons
Our team at NSI is incredibly responsive to our needs and our business. Without a doubt, I would recommend them to anyone looking for an IT service provider.
President, PMT Group
The move to managed services with NetStandard has given us the power to double our business in the next five years, and we have the confidence that our systems will be able to support that growth.
Co-Founder, Canvas Wealth Advisors
As our equipment grows older and technology changes, they consistently upgrade it and keep us on the forefront of technology as a firm, rather than us always chasing what’s next.
- Partners
Q1. How much does outsourced IT support cost in Kansas City?
Most Kansas City small and midsize businesses pay a flat monthly fee per user or per device that covers help desk, monitoring, security and planning. The number depends on headcount, locations and compliance requirements. Our managed IT pricing guide explains the ranges and what drives them, and a 30-minute call gets you a real quote.
Q2. What is the difference between outsourced IT support and managed IT services?
In practice they overlap. Outsourced IT support usually means a business without internal IT hands the whole function to a provider. Managed IT services is the program that delivers it: monitoring, maintenance, help desk, security and planning for a fixed monthly cost. NetStandard provides both from Overland Park.
Q3. Do you provide on-site IT support in Kansas City?
Yes. Remote support resolves most issues in minutes; when hands are needed, an engineer comes on site anywhere in the Kansas City metro, including Overland Park, Olathe, Lenexa, Leawood, Shawnee, Lee's Summit, Independence and Kansas City, Kansas.
Q4. Can you work alongside our internal IT staff?
Yes. Our co-managed IT model adds help desk, monitoring, security tooling and vCIO planning around your existing IT manager or team. They keep control of the environment and stop being the only line of defense.
Q5. How quickly will someone respond?
Phones are answered in 13 seconds on average and 94% of calls are answered live by an engineer. Emailed tickets receive a first engineer response in 9.8 minutes on average. Emergencies are covered 24/7.
One conversation, no obligation. We will tell you what you have, what is at risk, and what it would cost to hand IT to a team that answers the phone.