From the growth of managed networks to managed cloud, managed devices and everything in between, it’s never been easier for technology providers of all shapes and sizes to tack on the tagline of “managed services provider.” But what does a managed services provider do? Let’s start by defining managed services. They refer to remote services outsourced to professionals whose skills and expertise are necessary for the everyday operations and growth of a company.
Here’s a common scenario: your business hours start at 8 a.m., and with some exceptions, your employees go home around 5 p.m. Stick around longer than that, and the phones are quiet. The vast majority of work is done in that nine-hour window—so do you really need after hours IT support for your business?
The need for experienced IT employees is on the rise for businesses of all size, but finding the right people for the job is proving to be quite a challenge.