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Office 365 Frequently Asked Questions

BusinessInTheCloud

 

What is Office 365? How is it different from Microsoft Office?
Will Office 365 work with my copy of Office?
Is Internet access required for Office 365?
How many users does Office 365 support?
What mobile apps are available for Office 365?
What kind of support does Myappsanywhere provide?
Do you have a Service Level Agreement (SLA) for Office 365?
What is the uptime for Office 365?


 

What is Office 365? How is it different from Microsoft Office?
Office 365 refers to the subscription service offered by Microsoft. It includes access to Office applications plus other productivity services that are enabled over the internet (cloud services), such as Skype for Business web conferencing, Exchange Online hosted email for business, and additional online storage with OneDrive for Business. Office 365 is accessible from the web and/or can be downloaded to your devices. Subscriptions can be paid monthly or yearly. This differs from Microsoft Office, which includes just the basic productivity tools, like Word, Excel and PowerPoint.
 
Will Office 365 work with my copy of Office?
Office 365 replaces what you currently have on your device(s). Our offering allows you to download Office 365 to multiple devices. It is recommended that you uninstall any prior versions of Office to avoid software conflicts with your existing copies of Office.
 
Is Internet access required for Office 365?
Internet access is required to install and activate Office 365 and to manage your subscription account. Internet connectivity is also required to access Office 365 cloud productivity services, including email, conferencing, IT management, and other services.

Our Office 365 plans also include the desktop version of Office. One of the benefits of having the desktop version of Office applications is that you can work offline and have the confidence that the next time you connect to the internet, all your work will automatically sync, so you never have to worry about your documents being up-to-date. Your desktop version of Office is also automatically kept up-to-date and upgraded when you connect to the internet, so you always have the latest tools to help you work.
 
How many users does Office 365 support?
Office 365 is highly scalable and can support everything from a one-person business to companies with tens of thousands of users.
 
What mobile apps are available for Office 365?

  • Office for Android™: View, create and edit documents with touch-friendly Word, Excel and PowerPoint apps. You can count on Office for Android to keep your content and formatting intact so the document looks great when you’re back on your PC or Mac. In Word, add comments or track changes while you work together with others. Review and update Excel spreadsheets and easily add formulas or charts. Make changes to PowerPoint presentations and project them wirelessly on a big screen.

  • Office for iPad®: View, create and edit documents with touch-friendly Word, Excel and PowerPoint apps. You can count on Office for iPad to keep your content and formatting intact so the document looks great when you’re back on your PC or Mac. In Word, add comments or track changes while you work together with others. Review and update Excel spreadsheets and easily add formulas or charts. Make changes to PowerPoint presentations and project them wirelessly on a big screen.

  • Office Mobile: Office Mobile is preinstalled on Windows Phone 8 and is available for select models of iPhone® and Android phones. Office Mobile offers great Office content viewing and on-the-go content editing capabilities. And you can count on Office Mobile to keep your content and formatting intact so the document still looks great when you’re back on your PC or Mac. Office Mobile for iPhone and Android phones can be used for free for non-commercial use, simply download the app from the store on your phone.

  • Outlook Mobile: Windows Phone 8 includes a pre-installed version of Outlook that you can use to access your Outlook.com, Office 365, or Exchange email.

  • OneNote: You can use the mobile OneNote app to access your notes while on the go. This app is available on Windows Phone 8, iPhone, iPad, and Android phones.

  • OWA: If you have an Office 365 subscription that includes Exchange Online, you can use the OWA app to sort, scan, and respond to email, and stay on top of your schedule. This app is available on iPhone and iPad.

  • Lync Mobile: If your organization uses Skype for Business or the newest version of Lync, you can use the mobile Lync app or the Skype for Business mobile app, to stay connected while on your mobile device. This app is available on Windows Phone 8, iPhone, iPad, and Android phones.

  • SharePoint Newsfeed: If your organization uses the newest version of SharePoint, you can use the SharePoint Newsfeed app to access your newsfeed from your mobile device. This app is available on Windows Phone 8, iPhone, and iPad.

 
What kind of support does Myappsanywhere provide?
The setup fee is $250 per organization, which also grants you access to our Myappsanywhere Portal. The setup fee is non-refundable.
 
Do you have a Service Level Agreement (SLA) for Office 365?
Since Office 365 is hosted by Microsoft and not by Myappsanywhere, we do not offer an SLA. The SLA for Office 365 will be provided and maintained by Microsoft.
 
What is the uptime for Office 365?
The current listed uptime for Office 365 is 99.9%. Since the service is provided through Microsoft, all uptime numbers and service-level guarantees for availability are subjected to their hosted environment.