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Microsoft Dynamics CRM FAQs

BusinessInTheCloud

Can I see a demonstration of Microsoft Dynamics CRM?
How long does it take to implement Microsoft Dynamics CRM?
How does Microsoft Dynamics CRM work with Outlook?
How much does Microsoft Dynamics CRM cost in the Myappsanywhere Cloud?
Is there a minimum number of users required for me to purchase Microsoft Dynamics CRM?
Are there setup fees for using Microsoft Dynamics CRM in the cloud?
What kind of Dynamics CRM experience does Myappsanywhere have?
Is Myappsanywhere an authorized provider of Microsoft Dynamics CRM?
Do you have a services uptime guarantee?
Do you have a Service Level Agreement (SLA)?
Will Microsoft Dynamics CRM integrate with my accounting system?
Can I import existing customer data into Microsoft Dynamics CRM?
Are there third-party add-ons available for Microsoft Dynamics CRM?
Will Microsoft Dynamics CRM work offline?
Do you charge for a non-production instance of Microsoft Dynamics CRM?
Do I have to host my email with you if I am hosting my Microsoft Dynamics CRM in the Myappsanywhere Cloud?
I am using Google Business for my email. Will this email platform integrate with my Microsoft Dynamics CRM?
What are the supported browsers for hosted Microsoft Dynamics CRM?

 

Can I see a demonstration of Microsoft Dynamics CRM?
Contact our sales team to schedule a demonstration of Microsoft Dynamics CRM to assess how it will meet your requirements. We also offer your first 30 days of Microsoft Dynamics CRM in our cloud for free so that you can spend some time with the product before you buy.

How long does it take to implement Microsoft Dynamics CRM?
There is no set time to complete a Microsoft Dynamics CRM implementation, as this will depend on your unique requirements and which deployment approach you choose. This could range from a quick start implementation delivered in just a few weeks or a wider implementation carried out over several months.

How does Microsoft Dynamics CRM work with Outlook?
Almost all functionality with Microsoft Dynamics CRM can be accessed from within Outlook, meaning all the processes around Sales, Marketing and Customer Service are easily accessed from within Outlook. Using Microsoft Dynamics CRM with Outlook also allows you to track emails from within the Dynamics CRM record itself—which is handy if you have multiple sales people working accounts.

How much does Microsoft Dynamics CRM cost in the Myappsanywhere Cloud?
Hosted Microsoft Dynamics CRM offers the Professional license. A minimum of one Professional license is required for a Hosted Microsoft Dynamics CRM account. You can learn more about pricing here.

Is there a minimum number of users required for me to purchase Microsoft Dynamics CRM?
With the Myappsanywhere Cloud, the minimum number of users for hosted Microsoft Dynamics CRM service is one (1) Professional license. From there, you can mix and match different types of licenses to accommodate the specific needs of your businesses and save money in the process.

Are there setup fees for using Microsoft Dynamics CRM in the cloud?
The setup fee is $250 per organization, which also grants you access to our Myappsanywhere Portal. The setup fee is non-refundable.

What kind of Dynamics CRM experience does Myappsanywhere have?
Myappsanywhere is the Microsoft Dynamics cloud brand for NetStandard. NetStandard is a Microsoft Partner with certified engineers on staff who have experience with working with Microsoft CRM since version 1.0. We have not only worked with companies across a wide range of industries on custom Microsoft Dynamics CRM deployments but also developed the internal Microsoft Dynamics CRM system we use today.

Is Myappsanywhere an authorized provider of Microsoft Dynamics CRM?
Yes. Through our parent NetStandard, Myappsanywhere has a Services Provider License Agreement (SPLA) with Microsoft. The SPLA enables service providers to license Microsoft products on a monthly basis to provide services and hosted applications to their end customers.

Do you have a services uptime guarantee?
Yes, we guarantee a services availability uptime of 99.999%.

Do you have a Service Level Agreement (SLA)?
Yes. If you would like to learn the specifics, please contact us.

Will Microsoft Dynamics CRM integrate with my accounting system?
Yes, our Microsoft Dynamics CRM consultants are able to provide integration into most systems through either development or existing software. However, we recommend using Microsoft Dynamics GP for the best integration experience. You can learn more about Dynamic GP here!

Can I import existing customer data into Microsoft Dynamics CRM?
Yes, Myappsanywhere supports the importation of existing data as standard and will teach users to use this simple functionality as part of the implementation.

Are there third-party add-ons available for Microsoft Dynamics CRM?
Yes, there are a number of add ons available. Once we better understand your CRM needs, our Dynamics CRM consultants will work with you to determine what customizations we can make to your environment as well as which add-on applications will improve your experience. You can see a list of some of our more popular add ons by clicking here.

Will Microsoft Dynamics CRM work offline?
Microsoft Dynamics CRM will work offline when using the CRM Offline client for Outlook. Data is stored on the laptop and automatically synchronized with CRM when an internet connection is available.

Do you charge for a non-production instance of Microsoft Dynamics CRM?
There are no additional charges for setting up a non-production instance. All of our pricing is based per user.

Do I have to host my email with you if I am hosting my Microsoft Dynamics CRM in the Myappsanywhere Cloud?
No, it does not matter where your email is hosted. We do offer email hosting services, however, if you are interested in exploring other options.

I am using Google Business for my email. Will this email platform integrate with my Microsoft Dynamics CRM?
Yes. We use server-side synchronization to integrate with Gmail, as Gmail is one of the supported email service configurations for server-side synchronization. However, Appointments, Tasks, and Contact synchronization is not supported through server-side sync for Gmail. Other email systems supported by server-side synchronization are Yahoo Mail, MSN, Outlook.com, Windows Live Mail and O365. However, we recommend migrating to Microsoft Exchange for full functionality.

What are the supported browsers for hosted Microsoft Dynamics CRM?
Microsoft Dynamics CRM 2016 is supported in Internet Explorer on Windows, Firefox on Windows, Safari on Mac OSX, and Chrome on Windows or Google Nexus 10. If you’re using a mobile device, you can download Microsoft Dynamics CRM for iPad or for Windows 8.

Workstation Requirements

Online Only Mode
Processor: x86- or x64-bit 1.9 gigahertz (GHz) or faster dual core processor with SSE2 instruction set.
Memory: 2 GB RAM or more.
Hard Disk: 1.5 GB of available hard disk space.
Display: Super VGA with a resolution of 1024x768.
Go Offline Enabled Mode
Processor: x86- or x64-bit 1.9 gigahertz (GHz) or faster dual core processor with SSE2 instruction set.
Memory: 4 GB RAM or more.
Hard Disk: 2 GB of available hard disk space. 7200 RPM or more.
Display: Super VGA with a resolution higher than 1024x768.