NetStandard Corporate Blog

Information technology services are absolutely essential to the success and operation of most businesses. However, because they have limited budgets, staffing and resources, SMBs are unable to cost effectively prevent and efficiently manage technology challenges.

Businesses with under 100 technology users rely completely on the stability of their network infrastructures to run their business, but cannot feasibly support an internal IT department capable of truly meeting their needs. This inefficient approach to IT support actually results in smaller organizations paying a higher cost per user for IT services than larger organizations.

NetStandard has developed a solution designed to provide Fortune 1000 quality IT services to the SMB market segment at an attractive and efficient cost per user. This service covers a variety of disciplines that generally cannot be achieved by a small IT team. NetStandard's Total Care IT services consist of the following:

• System Administration, System Patch and Update Management--Regular application of best practice server administration including proactive research, identification and application of relevant OS and application patches.
• Anti-Virus and Threat Management--AV Maintenance to ensure patterns are current and active across all devices.
• Anti-Spam Services--Services designed to reduce the SPAM received in client mailboxes
  Security AdministrationMaintenance of user rights per client policies
• Network and Firewall Administration--Firewall and network configuration administration and regular log reviews
• A Service Account Manager (SAM) provides a trusted contact and customer advocate.
• Service Reporting and Analysis provides availability and capacity reporting (daily, monthly, annually)
• Proactive outage notifications provide 3 day notice of planned outages and automated monitoring tools designed to proactively notify NSI and/or the customer of service impacting outages
• Incident resolution provides ready support team prepared to handle service-impacting anomalies
• Equipment Procurement Services provide access to skilled and experienced NSI procurement specialists for software and hardware acquisitiion needs and to ensure maintenance agreements remain in force.
• Service and Support aligned with your business needs NetStandard's Health Modeling ensures alignment of monitoring and service support with customer business need
• Maintenance of current warranties and licenses provides skilled and experienced NSI procurement specialists available to ensure maintenance agreements remain in force.
• Ongoing server and network device monitoring of routers, switch, firewall and network software
• Service Monitoring aligned with customer business requirements
• Scheduled on-site services provide periodic on-site support services to assist with IT service requests adn incidents.
• Help Desk Services with Remote Desktop Support and control provides a single point of contact for customer's to register service requests and obtain immediate assistance.
• Complete data backup management with DataSafe. DataSafe provides encrypted, compressed and de-duplicated data stored in a remote facility
• Strategic Planning Sessions provide periodic meetings to review strategic business initiatives and ensure NetStandard is aligned with customer's business plans
• Disaster Recovery And Business Continuity Planning provides experienced and skilled staff to provide assistance in definition, planning and implementation of IT Service Continuity Plans.
• Network Security Monitoring services are designed to ensure network intrusions are proactively identified and addressed. Additionally, this service can provide tools and services designed to ensure the customer network is not compromised.
• Web Meeting Services through NetMeeting Service allows remote meetings using a web interface and conference call bridge.

Contact NetStandard for more information. 913 262 3888.

Labels: Management Technologies